The vest I ordered arrived with a 3" slit in the fabric. I called customer service right away and was told that I could KEEP the damaged vest to do with whatever I wanted and that a new replacement vest would be shipped the next day "free of charge" I did not have to return the damaged vest. Talk about great customer service! I have never, ever experienced such wonderful customer service. The new vest arrived in approximately 8 days, undamaged. Thank you "Dr. Jays" - I will recommend you to my friends!